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Conflict Management

Conflict is something we face everyday – a fact of life, an inevitable result of an ever changing, highly competitive business world. Surveys show that managers spend about a quarter of their time handling conflicts. They have to negotiate over resources, handle disagreements over policies, deal with complaints, enforce rules and manage the inevitable frictions and resentments that occur between people.


Individual leaders and Executive Committees are often bombarded with conflict situations, and yet, many of us don’t really feel equipped to handle these interactions in a problem-solving manner. They are frequently loaded with emotion and misunderstanding. Unfortunately, avoiding such conflict can produce stress, lower morale, damage relationships and decrease productivity. Learning how to confront and communicate in a constructive way is a skill that is learned … we aren’t born with it.

The first step towards becoming more effective at managing conflict is to understand that skillfully managed conflict can be positive and healthy. It can promote cooperation, produce harmony and strengthen relationships. It can also be a useful tool to coach people, improve performance and increase productivity.


This program focuses on:

  • Types & sources of conflict

  • Identify the key conflict resolution styles - handling modes

  • How to use each style effectively

  • What style do you practice the most?

  • Communicating effectively in conflict situations

  • A step-by-step problem solving approach

  • Learning third party skills on how to mediate a conflict


This program requires ample time to “practice” the learned skills. Participants will be encouraged to role-play actual conflict scenarios that they are experiencing as a leaders or as a team. Participants will receive constructive feedback throughout the process.


The Thomas-Kilmann Conflict Mode Instrument (TKI) will be administered to each participant.

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